Returns policy

Consumers have a 14-day period to return goods, counted from the day the order is received.

To make a return, pack the product and send it to the address:

IQDENT Sp. z o.o
ul. Lodowa 138,
93-232 Łódź
POLAND

The returned goods must be new, must not show any signs of use, and should have the complete set of tags.

The cost of delivering the products back to the store is borne by the customer.

We do not accept cash-on-delivery parcels! We do not refund shipping costs!

Refunds are made by bank transfer to the account number provided by the consumer. We try to process all returns immediately after receiving the parcel; however, in exceptional situations this may take up to 5 business days.

When returning a product, you do not need to give a reason for the return; however, we would be very grateful to receive such information — it helps us improve the store and its offer.

Need help?
Don't hesitate to contact us, and we'll make the return or exchange process simple and fast.